We want you to be COMPLETELY happy!
We stand behind every product we sell and guarantee your total satisfaction. If for some reason your new, unused gear doesn’t work out you have 60 days to return or exchange. You can do that in two ways:
- Ship your return: For domestic returns we offer a prepaid shipping option where each package requires a $10 shipping label. Write us an email to [email protected] to initiate the return process.
- Drop your return off in person: If you’re local, returns can be dropped off and immediately processed right in the store. Come see us at 428 Main Street, Presque Isle, ME 04769 and we will happily take care of you.
Please keep in mind that our returns policy applies to new, unused gear, meaning that all items must be returned in the condition you received and with the original box and packaging, including all manufacturers tags and accessories. If for some reason your return is missing these things we may still accept it or give a partial refund at our discretion.
We get it, sometimes you need to exchange a product for something else – the size isn’t just right, you don’t love the color… it happens. Exchanges with Bike Board and Ski take just a few minutes. Drop us an email at [email protected] detailing your order number and the product you’d like to exchange. We’ll issue a RMA (Return Merchandise Authorization) number along with a prepaid shipping label.
From there, the fastest and easiest way to exchange a product is to initiate a return and place a new order through our website. This lets you get the new product as quickly as possible and makes sure it doesn’t sell out while you’re waiting for the exchange. When we receive the original product in new, unused condition we’ll issue a full refund minus the $10 prepaid return shipping label.
bikeboardandski.com Returns Department
428 Main Street
Presque Isle, ME 04769
Phone: (207) 769-BIKE (2453)
Email: [email protected]
It takes us 3-5 business days to process the return after they arrive at the shop. You’ll receive an email confirmation when you return has been received and processed.